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FAQs

Where Are You?
We're in the UK, where we send orders out daily to every country in the world.
We can't accept personal visitors to browse stock at the moment.

Do You Ship Worldwide?
Of course we do! We ship everywhere in the world using Royal Mail.

Once dispatched,
Orders to the UK usually arrive in 1-3 days.
Orders to Europe usually arrive within 7-10 days.
Orders to the rest of the world will take around 10-21 days.

Which Payment Methods Do You Accept?
We take all major credit and debit cards via PayPal. No PayPal account is required to pay.

I've Placed an Order but Forgotten to Add Something!
Don't worry! Just send a quick email and we'll send a free postage/shipping code so you can add the extras on to your existing order - as long as it's not already on its way to you, we'll be happy to help.

I Love It So Much I Want To Buy In Bulk!
We're happy to offer bulk discounts. Depending on the item, this can be 100, 500 or 1000 of an item. Many items already have a discounted price for bulk charms or beads available from the drop down menu on the description page.
Regular high volume business buyers can apply for a trade discount and shop online with discounts already applied.

Where Is My Order? I've Not Received It Yet!
Please remember My Vintage Charms is in the UK, and as much as we'd love to guarantee you'll receive your order within a couple of days of ordering, it's not always possible! Please allow around a week for most European countries, around 10-21 days for North America and around 28 days for Japan, Australia and the rest of the world.

Do You Have A Tracking Number For My Parcel?
You can add tracking to your order at checkout. It's fairly expensive to add tracking from the UK, so it's not economical on smaller orders, unfortunately, but we do offer a free tracking upgrade with various spend thresholds.

I Need My Order Really Fast For A Special Event! Can You Help?
We can offer fast courier deliveries to almost every country in the world (from next day by 9am in the UK to 1-3 days guaranteed deliveries in the rest of the world. Let us know what you need and we'll figure out the options and prices.

I've Received My Order And It's Not Right For Me!
We want you to be 100% happy with your My Vintage Charms purchase, so just return it to us! We understand buying online can be tricky, so we've tried to offset any doubts you have by including lots of images, sizes and as much information as possible to help you make your choices.
Please email us for returns information and ensure the item is properly wrapped for return (in original packaging where possible)

I Can't Find What I'm Looking For.
If our search function isn't giving you the results you need, just ask us! Sometimes you may have used a different spelling or description to us, and the search results aren't showing a positive result. We may have it in stock under a different name. 



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